Terms of service

Last updated: August 3, 2026

By using naelo.shop or placing an order, you agree to these Terms of Service. Naelo provides the Services through Shopify.

Products, Pricing, and Availability

Product details, availability, pricing, and promotions may change without notice. We may correct errors and may limit or cancel orders when necessary. Orders are subject to payment confirmation and availability.

Orders and Payment

You agree to provide accurate order and contact information. Payment is processed by our payment providers. You authorize us to charge the selected payment method for approved orders.

Shipping, Returns, and Refunds

Shipping terms, delivery estimates, returns, and refunds are described in the applicable Shipping Policy and Return and refund policy.

Product Use

Use Naelo products only as intended and supervise pets during play. You are responsible for safe use and for following product instructions.

Intellectual Property

Site content, branding, text, images, and other materials belong to Naelo or its licensors and may not be used without permission.

Prohibited Uses

Do not use the Services for unlawful purposes, to violate rights, or to interfere with security or operation of the store.

Disclaimer and Limitation

The Services and products are provided subject to applicable law. Nothing in these terms limits rights that cannot legally be limited.

Changes and Contact

We may update these Terms from time to time. Questions about an order or these terms can be sent to pawsofjoy0@gmail.com.