Shipping policy

Last updated: August 3, 2026

Orders are processed after payment confirmation. Processing times may vary during promotions or high-volume periods.

Delivery

Naelo offers trackable delivery where available. Delivery methods, estimated timing, and shipping cost are shown at checkout. Carrier, customs, weather, and other events outside our control can cause delays.

Order Changes and Delivery Issues

Contact us as soon as possible at pawsofjoy0@gmail.com with your order number if you need help with an address correction, a delayed package, a damaged parcel, or a delivery that appears incorrect. We cannot guarantee changes after an order enters fulfillment.

International Orders

Customers are responsible for any applicable duties, taxes, or customs charges unless otherwise shown at checkout.

Contact

For shipping questions, email pawsofjoy0@gmail.com and include your order number.